- Bay Area CA, Austin, TX
Job Title
:
Customer Support Representative
Job duration
:
40 Hours / Week, Permanent position, Full time
Job Description
We are looking for a friendly and customer-focused individual to join our team as a Customer Support Representative. As a Customer Support Representative, you will be the primary point of contact for our customers, assisting them with inquiries, troubleshooting issues, and providing exceptional support. You will play a crucial role in ensuring customer satisfaction and maintaining positive relationships with our clients.
Responsibilities
- Provide prompt and professional customer support via various channels such as phone, email, and live chat
- Assist customers with product inquiries, order assistance, and technical issues
- Troubleshoot customer problems and provide appropriate solutions or escalate to the relevant team members
- Ensure timely and accurate resolution of customer issues while maintaining a high level of customer satisfaction
- Maintain detailed records of customer interactions and transactions in the customer support system
- Collaborate with cross-functional teams to resolve complex customer problems or escalate to higher-level support when necessary
- Communicate product updates, promotions, and relevant information to customers as required
- Continuously enhance product knowledge to effectively address customer inquiries and provide appropriate guidance
- Identify opportunities for process improvement and contribute to the development of customer support best practices
- Handle customer complaints with empathy and professionalism, aiming to turn any negative experiences into positive ones
- Strive to meet or exceed customer support performance metrics, including response time and customer satisfaction ratings
We offer a competitive salary, benefits package, and a supportive work environment. If you are passionate about providing excellent customer support and ensuring customer satisfaction, we would love to hear from you.